Online returns aren't open on this shop yet, so there's no returns portal to use. This page sets out the policy that applies. It's a summary; the full policy is in our website terms and conditions.
Our returns policy
If you're not 100% happy with your purchase you can return it for a refund within 14 days of receiving your order, as long as it's as new, unworn and unwashed. Once a return has been started, it must reach us within one month. We may refuse a refund for items that come back in a condition we can't sell.
Return shipping
Return shipping is free for most regions. In some markets a flat fee of £5 (or the local equivalent) comes off your refund to cover local processing and transit. Any fee is shown before you confirm a return, and it's charged per return, not per item.
The fee never applies to:
Items our Customer Service team accept as faulty.
Purchases made in a Rapha Clubhouse, where the store's own policy applies.
Purchases from other retailers, which follow their own policies.
Some programmes, such as membership benefits or particular offers, may also waive the fee; the offer's own terms will say so. For privacy reasons, a gift can only be returned by the person who bought it.
Refunds
We'll refund your return within 14 days of our warehouse receiving and checking it. The money goes back to your original payment method and can take up to five working days to show, less any return shipping fee.
Exchanges
We don't offer direct exchanges on online orders. If you'd like a different size or product, place a new order and return the one you don't want for a refund.
Bundles
Return every item in a bundle and you'll get a full refund, less any return shipping fee. If you're returning part of a bundle because of the size and want to buy it again, contact Customer Service and they'll help with a price adjustment where they can.
Faulty items
We stand behind what we make. If you think something has a manufacturing fault, contact us before you send it back so we can look at it and agree the next step. Damage from heavy or long-term use isn't a fault, and worn items should be washed before they come back; unwashed kit may be returned to you.
Clubhouse purchases
Things bought in a Rapha Clubhouse can be returned there with proof of purchase, under that store's policy. Clubhouses can't take back online orders, and anything bought from another retailer goes back to where you bought it.
Crashed in your kit? See our free repair service.